Scarlett Swain: The Importance of a Collaborative Culture - Yorktown Family Services
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Scarlett Swain: The Importance of a Collaborative Culture

Yorktown Family Services is governed by a volunteer Boards of Directors whose dedication, skills, leadership and resources set the direction for the agency and provide the capacity to ensure that Yorktown remains an effective, efficient and relevant resource to communities. The Dan Goldberg Memorial Award is presented to a Board Member who has provided outstanding voluntary community service to Yorktown Family Services and the members of our communities. 

Scarlett Swain, President of Yorktown Family Services’ Board of Directors, has been a board member for over nine years. In 2011, Sarah Smith, Yorktown’s board president at the time, and Scarlett’s long-time friend, invited Scarlett to Yorktown’s most important fundraising event, the annual Tribute Dinner. Scarlett decided to accompany Sarah to the event and was immediately captivated by the Yorktown staff she met, including, Karen Engel, Yorktown’s founder, and Executive Director at the time, Fatima Valentim, Director of Violence Against Women Services, and Suzette Arruda-Santos, then the Director of Service, and, now, Yorktown’s Executive Director. “It was my first experience seeing Yorktown close up. There was a huge turn-out for the event and when I saw and heard the messaging about the incredible work Yorktown does, I understood why,” says Scarlett. She feels that this was when the “penny dropped” for her and she recognized how supporting this West Toronto charity made sense, no matter where in Toronto you live. Scarlett joined Yorktown’s Board of Directors and the Development Committee, just a few weeks later.

Looking back at her decision to join Yorktown’s board, Scarlett feels that being a mom was an influencing factor. Her two daughters were very young at the time and Scarlett thought about how important a support network is for children and families. She has high hopes for her daughters’ futures and feels that all children should have access to the supports they need to fulfill their dreams. Scarlett recognized Yorktown as a place where children, youth and families can turn when they are in need. “Yorktown is open and welcoming. Anyone who turns to Yorktown can feel that they have come to the right place. You will be connected to the programs and services that you need to move forward. You are treated with respect,” says Scarlett.

Scarlett has a background in marketing and business and contributes her expertise to ensure that programs and services offered by Yorktown continue to be available to support communities in West Toronto. “All of Yorktown’s board members volunteer their time with the same goal in mind: To ensure that Yorktown is a strong organization that continues to respond effectively to the needs of the community,” says Scarlett. As president of the board, an important focus for Scarlett is ensuring that the welcoming culture of respect, friendliness, and openness that struck her about Yorktown also lives and breathes at the board level.

“This is a creative organization, nimble in figuring out how to navigate problems and be resourceful. I am really proud of that. It takes a lot of diversity on the board to be this way but the value is lost if members don’t feel comfortable to contribute. It is a great potential loss if voices aren’t heard. Many successes come about as a result of an unconventional idea and open mindedness can help the seed of an idea germinate and grow into something big.”

What Scarlett’s colleagues have to say about her…

  • Lachlan MacQuarrie, Yorktown Family Services Board Member and Chair Development Committee
    Scarlett approaches her role at Yorktown with immense responsibility and with a strong ownership focus. Her engagement is authentic and her commitment is deep.
    Lachlan MacQuarrie, Yorktown Family Services Board Member and Chair Development Committee
  • Dori Mould, Yorktown Family Services Board Member
    Scarlett is incredibly creative, always seeking out opportunities for Yorktown, especially with regards to fundraising. Her commitment to serving the Yorktown community is exemplary and that, coupled with her vibrant enthusiasm has brought us to a new level of excellence.
    Dori Mould, Yorktown Family Services Board Member
  • Michael Zivot, Yorktown Family Services Board Member
    Scarlett is a passionate person. Her energy and dedication to the important work Yorktown does were the reasons I agreed to join the Board of Directors. I thank Scarlett for this. My eyes have been opened further to the challenges of child and youth mental wellness, something I am passionate about. Scarlett is a most deserving recipient of this award!
    Michael Zivot, Yorktown Family Services Board Member
  • Lawrence Biricz, Vice President, Board of Directors, Yorktown Family Services
    Scarlett is great at seeing things from someone else’s perspective, and she leads with her actions.
    Lawrence Biricz, Vice President, Board of Directors, Yorktown Family Services
  • Suzette Arruda-Santos, Executive Director, Yorktown Family Services
    Scarlett’s leadership has nurtured a culture of high engagement at the board level by encouraging multiple voices and diversity of thought. She has helped to truly operationalize Yorktown’s core values at the highest level of the organization.
    Suzette Arruda-Santos, Executive Director, Yorktown Family Services
  • Wayne Dowers, Treasurer, Board of Directors, Yorktown Family Services
    Having worked on the Board with Scarlett over the past couple of years, Scarlett has demonstrated that she is an authentic and passionate leader. She truly inspires a spirit of collaboration and inclusivity on the Board which has contributed to insightful Board discussions and decisions.
    Wayne Dowers, Treasurer, Board of Directors, Yorktown Family Services
Scarlett Swain portrait


Scarlett Swain introduced the idea of joining the Dolphin Gaming program which has brought in over $100,000 in proceeds over an 18 month period.

Anyone who turns to Yorktown can feel that they have come to the right place.

Scarlett Swain, President of the Board of Directors, Yorktown Family Services

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