AODA Statement of Commitment | Yorktown Family Services

AODA Statement of Commitment

In fulfilling our mission, Yorktown Family Services is committed to providing its goods and services in a way that respects the dignity and independence of people with disabilities. We believe in integration and are also committed to meeting the needs of people and giving persons with disabilities the same opportunity to access our  services and allowing them to benefit from the same services, in the same place and in a similar way as other clients. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.

Yorktown is guided by the following principles:

Dignity – provide services in a respectful way that allows the person with a disability to maintain self-respect and the respect of other people.

Independence – a person with a disability is allowed to engage in services on their own without unnecessary help or interference from others, unless requested by that person.

Integration – provide service in a way that allows the person with a disability to benefit from the same services, in the same place, and in the same or similar way as other customers, unless a different way is necessary or requested by that person, to enable them to access services or facilities.

Equal opportunity – provide services to persons with  disabilities in such a way (i.e.; may include special accommodations but not limited to) that they have an equal opportunity to access  , services or facilities as what is given to others.

Our Multi-Year Plan for Accessibility

Please review our Customer Service and Accessibility policies.

How are we doing?

Yorktown Family Services welcomes people with disabilities.

Supports are available upon  request for anyone requiring accommodation and/or an alternate format to access our services.

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