What’s Up Walk-In® - Yorktown Family Services

What’s Up Walk-In®

General Information

Fees:

Free

Service Delivery Format:
  • Virtual (over the phone or through web conferencing)
  • Walk-in Rapid Access Therapy at the West Toronto Youth Wellness Hub
  • Walk-in at Centre Francophone du Grand Toronto
Eligibility:
    • Ages: 0 – 29 years
    • Parents and/or Caregivers
Referral:

No referral required

Next Session Dates:

As needed; Ongoing

Service Duration:

1 hour sessions

Languages offered:
  • English
  • Spanish
  • Polish
  • Translation Services
Rapid Access Therapy Service Hours:

Rapid Access Therapy is now offering Walk-in services, Monday to Friday, at the West Toronto Youth Hub located at the Jane Street Hub, 1541 Jane St., North York.

Please note registration closes 1 hour 30 minutes prior to the end of service hours.

No appointment necessary; first come, first served.

Monday 11:00 a.m. to 4:00 p.m.
(Last Registration 2:30pm)
Tuesday 3:00 p.m. to 8:00 p.m.
(Last Registration 6:30pm)
Wednesday 3:00 p.m. to 8:00 p.m.
(Last Registration 6:30pm)
Thursday 11:00 a.m. to 4:00 p.m.
(Last Registration 2:30pm)
Friday 10:30 a.m. to 3:30 p.m.
(Last Registration 2pm)
Saturday* 10:00 am to 2:00 pm
(Last Registration 12:30pm)

*Saturdays are virtual only – please  call 416-669-3521

Virtual Rapid Access Therapy Service Hours:

Limited virtual sessions are available, Monday to Friday, during walk-in hours (see above). Please call 416-669-3521 to book your time. Registration closes 1 hour and 30 minutes prior to end of service hours; calls made after that time will be booked for the following day.

what’s up walk-in® at St. Jamestown Community Corner (The Corner):

Walk-in services coming 5 days a week at The Corner, located in downtown Toronto at St. Jamestown Community Corner at 200 Wellesley St. E., just east of Sherbourne Street. Please call 416-964-6657 before arrival to reduce wait times. 

Monday 11:00 a.m. to 8:00 p.m.
(Last Registration 6:30 p.m.)
Tuesday 11:00 a.m. to 8:00 p.m.
(Last Registration 6:30 p.m.)
Wednesday 11:00 a.m. to 8:00 p.m.
(Last Registration 6:30 p.m.)
Thursday 11:00 a.m. to 8:00 p.m.
(Last Registration 6:30 p.m.)
Friday 12:00 p.m. to 5:00 p.m.
(Last Registration 3:30 p.m.)
Map:

West Toronto Youth Wellness Hub Ontario site:

1541 Jane Street, North York ON M9N 2R3

St. Jamestown Community Corner (The Corner)

200 Wellesley St. E. 

For general inquiries:

Please call 416-394-2424 Ext:0
or email info@yorktownfamilyservices.com

Little african american girl and her parents at reception of psychologist, kid sharing her feelings with doctor

What’s Up Walk-In®

What’s Up Walk-In is a rapid access to therapy service. This service is available without appointment during designated times across the City of Toronto through a network of child and youth mental health agencies. Therapists work from a single-session solution-focused model building on client skills and resources to achieve results quickly. There is no fee for service.

Yorktown Family Services is a member of the What’s Up Walk-in city-wide network of partners offering immediate access to mental health services. Yorktown’s What’s Up Walk-in is based at our West Toronto Youth Wellness Hub and St. Jamestown The Corner, serves ages 0 to 29 as well as families and caregivers of children and youth.

Clients can connect with a Therapist in person at the What’s Up Walk-in from Monday to Friday, no appointments are required; first come first served, at two locations. Registration closes 1 hour and 30 minutes before closing time. Virtual therapy sessions are available on Saturdays.

Yorktown has a partnership with St. Jamestown The Corner for a walk-in counselling service 5 days a week at their 200 Wellesley St. E., just east of Sherbourne Street. Please call 416-964-6657 for more information on accessing services at that location.  

To learn more about how to access counselling in-person through the What’s Up Walk-in at the West Toronto Youth Wellness Hub, or virtually, please call 416-669-3521.

LGBTQ+ positive space & youth hub environment

Upcoming Agency Closures:

Yorktown Family Services will be closing our offices at 1 pm on Thursday, October 30th, 2025 for our Annual General Meeting.

Rapid Access Therapy will be closed on that day.

All Regular Service hours will resume on Friday, October 31st, 2025

Upcoming Schedule Change:

Please note that the What's Up Walk-in located at St. James Town Community Corner (200 Wellesley St. East) will have revised hours from 2pm to 8pm (last registration at 6:30pm) on the following Wednesdays:

  • Wednesday, October 29th
  • Wednesday, November 5th
  • Wednesday, November 12th
  • Wednesday, November 19th
  • Wednesday, November 26th

 

Regular Wedneday hours resume on: December 3rd, 2026.

Thank you.

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