Job Title: Care Navigator, Violence Against Women

Salary:  $59,916.22

Position: Full-Time (35hrs/wk. 1FTE)

Comp: 2025-VAWS05

Start Date:  September 2025

Location:  2010 Eglinton/ Virtual / Community

Yorktown Family Services provides a comprehensive range of mental health services for children, youth and families who are experiencing serious emotional/social/behavioural difficulties along with several gender-based violence initiatives. Yorktown is committed to ensuring that all programs produce effective and positive outcomes for clients through evaluation, research and the incorporation of evidence-based services and practices whenever possible.

In partnership with Moonshot the Care Navigator role will support gender -based violence programs by engaging with individuals online who are perpetrators of violence, survivors of domestic and intimate partner violence and by standards. The Care Navigator will build relationships online, carry a small caseload and move people from online to offline services across Ontario. In-person work may also be required.

Responsibilities

• To act as a single point of contact to integrated care services.
• Assess vulnerable clients with complex mental health and social service needs and support referrals to the most appropriate team.
• Engage in service coordination and case consultation meetings with partnering agencies and external services to ensure successful service transitions.
• Inform program enhancements opportunities to best support evolving needs of communities being served.
• Participate in networking opportunities on a local and city-wide level as needed for knowledge exchange and collaboration purposes.
• Administer program and process evaluations and data collection for internal and external reporting.
• Contribute and facilitate interdisciplinary team meetings and case reviews, producing summaries and gathering recommendations for care.
• Present clients at case review meetings.
• Bridge clients from various sectors to mental health and social service supports.
• Provide triage support for our walk-in clients by supporting them to complete registration forms and providing clients with an initial assessment with a focus on social service support and preparing them for a therapy session.
• Provide Care Navigation services for unattached clients who use our Urban Tele-Mental Health Program.
• Work closely and within Ontario Health teams, hospitals, and primary health settings.
• Participate in planning meetings with Moonshot.
• Ensure agency health and safety protocols are followed.
• Ensure all relevant documentation/records are maintained and kept in secure location
• Additional duties as required

 Qualifications

• B.S.W. or Social Service Worker / equivalent.
• Preference will be given to candidates who are a registered member in good standing with the college of social service workers or college of registered psychotherapists (RSW or RP) or related college.
• Minimum 3-5 years relevant working experience in violence against women’s sector.
• Experience working with women and perpetrators of abuse, with a strong understanding of the psychological and physical effects on women and children considered an asset.
• Experience in working in crisis settings or crisis phone/online services considered a strong asset.
• Skilled in trauma informed approaches, active listening skills, and crisis intervention, with commitment to supporting safety, empowerment of individuals.
• Good presentation and advocacy skills.
• Excellent oral and written communication skills, including report writing.
• Superb interpersonal and organizational skills.
• Demonstrated skills and experience working in collaboration with other service providers.
• Ability to work flexible hours including evenings is essential.
• Vulnerable Sector Screening is required.

Reports to the Manager of Violence Prevention Programs

Yorktown Family Services is an equal opportunity employer, committed to diversity. Please submit your resume and cover letter to hr@yorktownfamilyservices.com or via fax to 437-290-5523 by Please quote #Comp 2025-VAWS05 and Care Navigator-VAWS in the subject line.

Closing date: August 6th

The Ontario Human Rights  Code makes an exception for nepotism and anti-nepotism policies. Section 24(1)(d) of the Code specifically permits employers to grant or withhold employment or advancement in employment to someone who is the spouse, child or parent of the employee. All job applicants will be requested to disclose if any  relative is a  current employee of Yorktown Family Services.  As per Yorktown’s Nepotism Policy 2.9, job applicants will be asked to disclose family members  in accordance with the Ontario Human Rights Code.

Yorktown values the diversity of people and communities and is committed to equity and inclusion. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the diversity of our communities.

Yorktown Family Services welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest, however, only those considered for an interview will be contacted.