Care Navigation Triage - Yorktown Family Services

Care Navigation Triage

General Information



Service Delivery Format:
  • Walk-in:
    • No appointment needed

0 – 29 years


No referral needed

Next Session Dates:


Service Duration:

52 weeks per year

Sessions Per Year:


Languages offered:



Monday to Saturday


West Toronto Youth Hub
1541 Jane Street, North York ON M9N 2R3



Felix Cabrera
Care Navigator for the Youth Wellness Hub

Lisa Thomas
Care Navigator for the Youth Wellness Hub

What We Do

Care Navigation (CN) Triage serves as the initial point of contact for individuals seeking access to Youth Wellness Hub Ontario (YWHO). It ensures that clients, primarily aged 0-29, receive comprehensive information and guidance to determine what their needs may be. CN Triage acts as a comprehensive pathway for individuals in this age group to access a continuum of services that bridge the gap between primary care and mental health and social supports. These supports may include, but are not limited to:

  • Housing
  • Employment
  • Food Security
  • Substance abuse
  • Legal Aid
  • Education and Skill Building

Our aim is to empower youth and young adults by providing them with the necessary resources, information, and understanding to make informed decisions about their well-being. This integrated approach ensures that individuals have access to a spectrum of services both within and outside the hub, addressing their holistic healthcare needs effectively.

young black man speaks to older black man

Our Approach

Client Contact: Clients reach out to the Care Navigation Triage for support.

Orientation to Services:  Triage staff provide clients with detailed information about the My Wellness Passport and Rapid Access Therapy process, its benefits, and the types of supports offered.

 Initial Assessment: Triage staff conduct an initial assessment to gather essential information about the client’s mental health concerns and needs by completing a questionnaire about goals, symptoms, functioning, and clinical outcomes.

Assessing Fit: Triage staff evaluate the client’s requirements and responses from the questionnaire, and then, in collaboration with the client, determine which approach or service is the best suitable match for addressing their unique needs and promoting their well-being.

Referrals: Triage staff, in collaboration with the client, will proceed to facilitate a seamless referral. This involves connecting the client with the appropriate service provider or program, ensuring a smooth transition to the next phase of their care journey. Referrals are made with careful consideration of the client’s preferences, ensuring that they receive the support best aligned with their goals and requirements. If Rapid Access Therapy is not the best fit, the triage staff will recommend alternative mental health resources or refer the client to appropriate services.

Client Consent: Before proceeding with any recommended services, the client will be asked to provide informed consent. This step ensures that the client is fully aware of and agrees to the chosen approach or service. Their consent allows us to move forward, respecting their autonomy and preferences.

Follow-up Support: Following the initial appointment, triage staff may conduct follow-up interactions with the client to confirm that their needs are adequately addressed and offer further assistance if required.

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